Refund Policy

Refund Policy

Overview

We want every pet parent to have a positive shopping experience.

If you are not completely satisfied with your purchase, please contact our customer support team. We will do our best to assist you and find a suitable solution.

Return Eligibility

To be eligible for a return, please make sure that:

  • The item was purchased from our official website.
  • You contact us within 30 days of receiving your order.
  • The product is unused, unopened, and in its original packaging.

For health and safety reasons, opened or used pet supplements may not be eligible for return unless the product arrives damaged or defective.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please provide:

  • Order number
  • Description of the issue
  • Photos of the product (if applicable)

We will review your request and provide assistance.

Refund Process

Once your return request is approved, we will provide instructions for the next steps.

After we receive and inspect the returned item, approved refunds will be processed to your original payment method.

Please allow several business days for your bank or payment provider to complete the refund process.

Shipping Costs

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Original shipping fees are generally non-refundable.

Exchanges

If you received a damaged or incorrect product, please contact our support team.

We will review your request and help provide the best solution.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation.

Contact Us

If you have any questions about our Refund Policy, please contact us.

Email:

We are here to help.

Email: support@happytailia.com